Digital Engagement

Next Generation of Card Controls

Control in real-time where, when, and how payment cards are used

Next Generation of Card Controls

Control in real-time where, when, and how payment cards are used

Card On and Off

Enable cardholders to turn cards off if lost and back on if found, without the need to contact customer service, providing added security

Channel On and Off

Allow cardholders to turn channels (ATM, Online and In-Store) on and off for better management of where cards can and cannot be used

Automatic Travel Controls

Automatically identify the cardholder’s physical location for approving and blocking transactions, minimizing customer service calls and card declines

Spending Limits

Set self-service controls for budgeting, managing funds, and tracking spend, improving the cardholder experience

Whitelisting

Enable cardholders to approve or block recurring transactions for specific merchants, such as Spotify or Netflix

On-for-One

Provide cardholders with a one-time override of all card controls for added convenience and time savings

Transaction History

Track real-time, historical transaction details to prevent misuse and verify purchases

Real-Time Alerts

Increase digital engagement, reduce costs, and enhance security

Real-Time Alerts

Increase digital engagement, reduce costs, and enhance security

Real-time alerts empower cardholders with messages for new products and promotions, transaction status, and potential fraud via text, email, or push notification.

  • Provide cardholders with real-time, relevant marketing promotions transaction status, and fraud alerts
  • Share information instantly to minimize call center volume and cost
  • Enable cardholders to report fraud in real-time, adding another layer of security and protection

Chatbots

Intelligent chatbots that enhance the cardholder experience

Chatbots

Intelligent chatbots that enhance the cardholder experience

Interact with your cardholders on their preferred messaging channels to meet their expectations for always-on, personalized banking experiences.

  • An intuitive, conversational interface between cardholders and banks, using natural language processing
  • Accepts voice or text prompts such as: “what is my balance,” “show my last 3 transactions,” or “is my card on or off” to trigger a specific action for added convenience and to increase cardholder engagement
  • Eliminates customer service calls for a variety of digitally-enabled tasks