Deliver the best customer experience providing representatives with a complete view of the cardholder and a single source of the truth.
Deliver the best customer experience providing representatives with a complete view of the cardholder and a single source of the truth.
The Call Center Portal provides value-added features to cardholders as well as a support infrastructure for card issuers and processors. It provides an interface that interacts in real-time with the features inherent within the platform and the bank’s mobile app. Call Center representatives are able to expedite customer service calls, improve productivity and efficiency, and decrease call handling time.
- Turn card controls and filters on and off
- Manage call center sessions
- Apply reason codes
- Reset passwords and update account information
- Capture call history to identify and mitigate repeat issues
